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  • Good medical practice: a code of conduct for doctors in Australia

    Medical Board
    4.11.8 Ensuring patients have access to information about the processes for making a complaint (for example, through the relevant healthcare complaints commission or the…
    Date published 1 January 2004
    www.medicalboard.gov.au/codes-guidelines-policies/code-of-conduct.aspx

  • Checklist for practitioners handling feedback and complaints

    Australian Health Practitioner Regulation Agency
    For example, they can make a complaint to a health complaints entity in their state or territory, or to a National Board. ... 2. 4. Assess and manage the feedback or…
    Date published 2 November 2023
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  • FAQ - Public statements (warnings)

    Australian Health Practitioner Regulation Agency
    A notification (complaint) about a registered medical practitioner working from a home clinic is being investigated. ... We know that being the subject of a notification…
    Date published 15 May 2023
    www.ahpra.gov.au/Resources/Public-statements-warnings/FAQ-Public-statements.aspx

  • Frequently asked questions about Monitoring and compliance

    Australian Health Practitioner Regulation Agency
    Information received inside of that timeframe usually will not be considered until a subsequent meeting. ... If you have received an acknowledgement email, rest assured your…
    Date published 1 January 2012
    www.ahpra.gov.au/Registration/Monitoring-and-compliance/FAQ-Monitoring-and-compliance.aspx

  • FAQs Cosmetic surgery – Requirement for GP referral for cosmetic surgery patients from 1 July 2023

    Medical Board
    Medicare is not payable for cosmetic surgery or procedures. However, Medicare Australia has advised (advice received 14 February 2023), that for a GP consult where the…
    Date published 4 July 2023
    www.medicalboard.gov.au/Codes-Guidelines-Policies/FAQ/FAQ-Cosmetic-surgery-Requirement-for-GP-refe...

  • Ahpra - Policy - Complaint Handling Policy and Procedure

    Australian Health Practitioner Regulation Agency
    Unhappy with the response to a complaint Complaints made to AHPRA can be escalated in accordance with the Ahpra Administrative Complaints Model above. ... Unhappy with the…
    Date published 5 August 2021
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  • FAQ - Supervised practice and the supervised practice framework

    Australian Health Practitioner Regulation Agency
    If you are completing supervised practice because of a complaint (notification) the details of the supervised practice will be set out in the condition or undertaking. ...…
    Date published 1 January 2004
    www.ahpra.gov.au/Resources/Supervised-practice/FAQ-Supervised-practice-and-framework.aspx

  • Health Safety and Wellbeing management policy

    Australian Health Practitioner Regulation Agency
    than one nomination per working group is received. • In offices where a registered Health and Safety Representative (HSR) has been appointed, the HSR. ... Complaints relating …
    Date published 13 March 2024
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  • Case studies: Shared Code of conduct

    Australian Health Practitioner Regulation Agency
    Trang discusses her concerns with the patient, who does not want to make a notification (complaint). ... The code states that a complaint motivated by genuine concern about…
    Date published 29 June 2022
    www.ahpra.gov.au/Resources/Code-of-conduct/Resources-to-help-health-practitioners/Case-studies-Sha...

  • Prosecution Guidelines

    Australian Health Practitioner Regulation Agency
    Offence complaints are risk assessed and based on that risk assessment, allocated within the COU for action. ... b) for unregistered persons, referring the matter to the…
    Date published 18 June 2019
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