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  • New complaints checklist launched

    Australian Health Practitioner Regulation Agency
    It’s important that health practitioners feel supported in dealing with patient concerns and complaints as issues can often be resolved at this point. ... This checklist will …
    Date published 2 November 2023
    www.ahpra.gov.au/News/2023-11-02-New-complaints-checklist-launched.aspx

  • Shared Code of conduct

    Australian Health Practitioner Regulation Agency
    The 15 National Boards regulating registered health practitioners. 1. in Australia are responsible for registering practitioners and students, setting the standards that…
    Date published 29 June 2022
    www.ahpra.gov.au/Resources/Code-of-conduct/Shared-Code-of-conduct.aspx

  • May 2017

    Medical Board
    about likely outcomes and reducing often misplaced anxiety about what is likely to happen as a result of a complaint. ... The committee made a number of recommendations about …
    Date published 1 January 2004
    www.medicalboard.gov.au/News/Newsletters/May-2017.aspx

  • Good medical practice: a code of conduct for doctors in Australia

    Medical Board
    4.11.8 Ensuring patients have access to information about the processes for making a complaint (for example, through the relevant healthcare complaints commission or the…
    Date published 1 January 2004
    www.medicalboard.gov.au/Codes-Guidelines-Policies/Code-of-conduct.aspx

  • Ahpra - Policy - Complaint Handling Policy and Procedure

    Australian Health Practitioner Regulation Agency
    We acknowledge that methods for dealing with complaints will differ depending on the circumstances and allow flexibility to resolve a complaint in a way that is appropriate…
    Date published 5 August 2021
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  • Statement on ABC 7.30 Report

    Australian Health Practitioner Regulation Agency
    Our processes for managing notifications (complaints) about registered health practitioners have been subject to extensive scrutiny. ... establishing a specialist team within …
    Date published 18 July 2017
    www.ahpra.gov.au/News/2017-07-18-statement.aspx

  • May 2021

    Medical Board
    Dealing with vexatious notifications. In 2017, independent research into vexatious complaints found that these account for less than one per cent of notifications to Ahpra.…
    Date published 1 January 2004
    www.medicalboard.gov.au/News/Newsletters/May-2021.aspx

  • Commission, Ahpra and National Boards - Consumer Health Complaints reference group - Communique

    Australian Health Practitioner Regulation Agency
    It was noted that practitioner understanding of the different complaint organisations, their roles and complaints options was not strong. ... From the health provider…
    Date published 21 September 2023
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    130.7KB
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  • Vexing not vexatious: Report finds more risk in not reporting

    Australian Health Practitioner Regulation Agency
    dealing with unfounded complaints quickly and fairly. ... Read the research summary report Reducing, indentifying and managing vexatious complaints (923 KB,PDF).
    Date published 16 April 2018
    www.ahpra.gov.au/News/2018-04-16-vexatious-complaints-report.aspx

  • April 2018

    Medical Board
    The researchers noted that being on the receiving end of a complaint is a distressing experience for any health practitioner, and regulators need to have good processes for…
    Date published 1 January 2004
    www.medicalboard.gov.au/News/Newsletters/April-2018.aspx
Displaying results 1 to 10 of 2,481

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