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  • Vexing not vexatious: Report finds more risk in not reporting

    Australian Health Practitioner Regulation Agency
    Managing vexatious complaints is not a one agency problem and others have a significant part to play when they do occur. ... Read the research summary report Reducing,…
    Date published 16 April 2018
    www.ahpra.gov.au/News/2018-04-16-vexatious-complaints-report.aspx

  • November 2023

    Medical Board
    Launch of new checklist for managing patient complaints. ... It’s a big challenge to reframe a complaint made about you into constructive feedback.
    Date published 1 January 2004
    www.medicalboard.gov.au/News/Newsletters/November-2023.aspx

  • New complaints checklist launched

    Australian Health Practitioner Regulation Agency
    A Consumer Health Complaints Reference Group was formed to provide advice on the joint project. ... This checklist will be helpful for clinicians wanting to improve their…
    Date published 2 November 2023
    www.ahpra.gov.au/News/2023-11-02-New-complaints-checklist-launched.aspx

  • May 2015

    Medical Board
    AHPRA provides quarterly data to the OHO about its performance in managing the complaints which come to AHPRA and the National Boards from the OHO. ... These data provide…
    Date published 1 January 2004
    www.medicalboard.gov.au/News/Newsletters/May-2015.aspx

  • 2016/17 AHPRA Annual Report now published

    Australian Health Practitioner Regulation Agency
    Dealing with advertising-related complaints: This year saw the formation of a strengthened team within AHPRA dedicated to managing complaints about advertising and other…
    Date published 15 November 2017
    www.ahpra.gov.au/News/2017-11-15-media-release.aspx

  • June 2013

    Medical Board
    them. Any complaint, or series of complaints, that points to a serious risk to the public must be handled in a timely and robust way. ... AHPRA has also developed a guide for …
    Date published 1 January 2004
    www.medicalboard.gov.au/News/Newsletters/June-2013.aspx

  • Our recommendations to improve the Health Complaints Management System in Queensland

    Australian Health Practitioner Regulation Agency
    The current health service complaints management system has now been in operation in Queensland for just over two years. ... complaints authority, is applied in the best…
    Date published 25 August 2016
    www.ahpra.gov.au/News/2016-08-25-Our-recommendations.aspx

  • AHPRA publishes Queensland complaints performance data

    Australian Health Practitioner Regulation Agency
    Under the complaints management system in Queensland in place since July 2014, AHPRA will provide quarterly data about its performance in managing notifications, to the…
    Date published 8 May 2015
    www.ahpra.gov.au/News/2015-05-08-media-statement.aspx

  • July 2014

    Medical Board
    The Office of the Health Ombudsman is Queensland's independent health complaints agency. ... The Health Ombudsman is responsible for managing serious complaints relating…
    Date published 1 January 2004
    www.medicalboard.gov.au/News/Newsletters/July-2014.aspx

  • Opportunity to improve the health complaint & notification process

    Australian Health Practitioner Regulation Agency
    Everyone who has made a complaint or notification that was managed by the Australian Health Practitioner Regulation Agency (AHPRA), a National Board, the NSW Health Care…
    Date published 7 August 2013
    www.ahpra.gov.au/News/2013-08-06-notification-process.aspx
Displaying results 1 to 10 of 2,176

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