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  • Managing and directing

    Australian Health Practitioner Regulation Agency
    our complaints management framework. ... Other categories of complaint were about communication during the management of a notification and concerns about delay.
    Date published 1 January 2011
    www.ahpra.gov.au/Publications/Annual-reports/Annual-Report-2019/Managing-and-directing.aspx

  • Shared Code of conduct

    Australian Health Practitioner Regulation Agency
    maintain adequate records (see Section 8.3 Health records). consider the balance of potential benefit and harm in all clinical management decisions. ... apply the principles…
    Date published 29 June 2022
    www.ahpra.gov.au/Resources/Code-of-conduct/Shared-Code-of-conduct.aspx

  • Good medical practice: a code of conduct for doctors in Australia

    Medical Board
    4.11.8 Ensuring patients have access to information about the processes for making a complaint (for example, through the relevant healthcare complaints commission or the…
    Date published 1 January 2004
    www.medicalboard.gov.au/codes-guidelines-policies/code-of-conduct.aspx

  • Organisation

    Australian Health Practitioner Regulation Agency
    The 731 complaints we received were about 1,163 issues. A complaint may include more than one issue. ... We responded to 721 complaints. We look carefully at the information…
    Date published 9 November 2023
    www.ahpra.gov.au/Publications/Annual-reports/Annual-report-2023/Organisation.aspx

  • Leading, directing and managing

    Australian Health Practitioner Regulation Agency
    Administrative complaints relate to concerns about the service delivery, policies, procedures and decisions of Ahpra, National Boards and Committees, and the Agency…
    Date published 22 November 2021
    www.ahpra.gov.au/Publications/Annual-reports/Annual-Report-2021/Leading-directing-and-managing.aspx

  • Organisation

    Australian Health Practitioner Regulation Agency
    Administrative complaints relate to concerns about the service delivery, policies, procedures and decisions of Ahpra, National Boards and committees, and the Agency…
    Date published 1 January 2011
    www.ahpra.gov.au/Publications/Annual-reports/Annual-Report-2022/Organisation.aspx

  • Notifications

    Australian Health Practitioner Regulation Agency
    HCEs share every complaint they receive about a registered health practitioner with Ahpra. ... We referred the complaint to the health complaints entity in the state where…
    Date published 9 November 2023
    www.ahpra.gov.au/Publications/Annual-reports/Annual-report-2023/Notifications.aspx

  • Panel decisions

    Australian Health Practitioner Regulation Agency
    More information about managing notifications is published on the Ahpra website under complaints or concerns. ... Health record – inaccurate. Referred matter to responsible…
    Date published 1 January 2005
    www.ahpra.gov.au/Resources/Panel-decisions.aspx

  • Annual report 2022/23

    Australian Health Practitioner Regulation Agency
    Read about what we’ve been doing. Leadership, risk and assurance management, FOI and administrative complaints. ... Financial management of Ahpra and the National Boards.…
    www.ahpra.gov.au/Publications/Annual-reports/Annual-report-2023.aspx

  • Ahpra - Policy - Complaint Handling Policy and Procedure

    Australian Health Practitioner Regulation Agency
    complaints management process and explain why. • In our acknowledgement of a complaint we provide information about. ... Complaint Management Principles. Our complaints…
    Date published 5 August 2021
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