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  • Checklist for practitioners handling feedback and complaints

    Australian Health Practitioner Regulation Agency
    Put in place and publish effective feedback and complaints management policies and procedures. ... Regularly review policies on feedback and complaints management, informed…
    Date published 20 December 2023
    www.ahpra.gov.au/Resources/Checklist-for-practitioners-handling-feedback-and-complaints.aspx

  • How we manage concerns

    Australian Health Practitioner Regulation Agency
    Reflect on and respond to patient complaints. Monitor, respond to and report complications, adverse events, complaints. ... Clinical audit. Clinical effectiveness. Research…
    Date published 20 December 2023
    www.ahpra.gov.au/Notifications/How-we-manage-concerns.aspx

  • Accreditation publications

    Australian Health Practitioner Regulation Agency
    108 KB,DOCX). 9 October 2020. Management of complaints relating to accreditation functions under the National Law - a guidance document. ... Document date. Management of…
    Date published 13 December 2023
    www.ahpra.gov.au/Publications/Accreditation-publications.aspx

  • Management of complaints relating to accreditation functions under the National Law – a guidance document - 18 May 2015

    Australian Health Practitioner Regulation Agency
    The Better Practice Guide to Complaint Handling, published by the Commonwealth Ombudsman describes seven steps involved in an effective complaints management process. ... The …
    Date published 10 August 2015
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  • AHPRA widens investigation into practitioners at Victorian health service

    Australian Health Practitioner Regulation Agency
    AHPRA CEO, Martin Fletcher, apologised for the time taken to investigate the complaint about that doctor. ... Avoidable delays in the management of notifications are not…
    Date published 16 October 2015
    www.ahpra.gov.au/News/2015-10-16-media-release.aspx

  • 2021/22 annual summary

    Medical Board
    Strengthened assessment and management of practitioners with multiple substantiated complaints. Guidance to support practitioners. ... The Board continues to make changes to…
    Date published 9 November 2023
    www.medicalboard.gov.au/News/Annual-report/2022-annual-summary.aspx

  • Aboriginal and Torres Strait Islander Health Strategy Group

    Australian Health Practitioner Regulation Agency
    Practice Management, MURRA Indigenous Business Master Class Program and is currently enrolled in the Masters of Indigenous Business Leadership. ... Chris holds a Graduate…
    Date published 1 November 2023
    www.ahpra.gov.au/About-Ahpra/Aboriginal-and-Torres-Strait-Islander-Health-Strategy/Aboriginal-and-...

  • Frequently Asked Questions

    Australian Health Practitioner Regulation Agency
    Expand. Anyone can make a complaint or raise a concern to Ahpra about a registered health practitioner. ... If you are seeking compensation, treatment advice or an apology,…
    Date published 14 December 2023
    www.ahpra.gov.au/Notifications/Further-information.aspx

  • FAQ - Public statements (warnings)

    Australian Health Practitioner Regulation Agency
    A notification (complaint) about a registered medical practitioner working from a home clinic is being investigated. ... We know that being the subject of a notification…
    Date published 15 May 2023
    www.ahpra.gov.au/Resources/Public-statements-warnings/FAQ-Public-statements.aspx

  • Organisation

    Australian Health Practitioner Regulation Agency
    The 731 complaints we received were about 1,163 issues. A complaint may include more than one issue. ... We responded to 721 complaints. We look carefully at the information…
    Date published 9 November 2023
    www.ahpra.gov.au/Publications/Annual-reports/Annual-report-2023/Organisation.aspx
Displaying results 1 to 10 of 966

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