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  • Ahpra - Policy - Complaint Handling Policy and Procedure

    Australian Health Practitioner Regulation Agency
    We acknowledge that methods for dealing with complaints will differ depending on the circumstances and allow flexibility to resolve a complaint in a way that is appropriate…
    Date published 5 August 2021
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  • Our recommendations to improve the Health Complaints Management System in Queensland

    Australian Health Practitioner Regulation Agency
    complaints authority, is applied in the best possible way to protect the Queensland public. ... A changed model would include the following features. The OHO would continue…
    Date published 25 August 2016
    www.ahpra.gov.au/News/2016-08-25-Our-recommendations.aspx

  • Notifications

    Australian Health Practitioner Regulation Agency
    in 15.8% of these cases, it was decided that a complaint raised with a health complaints entity (HCE) would be retained by it. ... 14.2% resulted in regulatory action about a …
    Date published 22 November 2021
    www.ahpra.gov.au/Publications/Annual-reports/Annual-Report-2021/Notifications.aspx

  • Highlights | AHPRA Annual Report 2014/15

    Australian Health Practitioner Regulation Agency
    We have significantly improved our timeframes for dealing with notifications, and we are determined to keep improving. ... This year we received 469 administrative complaints …
    Date published 11 May 2016
    www.ahpra.gov.au/annualreport/2015/highlights.html

  • Our recommendations to improve the Health Complaints Management System in Queensland

    Australian Health Practitioner Regulation Agency
    25 August 2016. Our recommendations to improve the Health Complaints Management System in Queensland. ... A changed model would include the following features.  The OHO…
    Date published 25 August 2016
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  • AHPRA and Chiropractic Board take action on false or misleading advertising

    Australian Health Practitioner Regulation Agency
    In 2014/15, AHPRA received 506 complaints about offences, down from 846 in the previous year. ... Updated information about how to make a complaint about advertising has…
    Date published 18 January 2016
    www.ahpra.gov.au/News/2016-01-18-complaints.aspx

  • Overview

    Australian Health Practitioner Regulation Agency
    We improved the confidentiality safeguards for notifiers. We published a framework for identifying and dealing with vexatious notifications.
    Date published 22 November 2021
    www.ahpra.gov.au/Publications/Annual-reports/Annual-Report-2021/Overview.aspx

  • Improvements made to notifier confidentiality safeguards

    Australian Health Practitioner Regulation Agency
    We have also published a vexatious notifications framework and introduced new training for staff in how to identify and manage vexatious complaints. ... 10. Ahpra develop and …
    Date published 27 May 2021
    www.ahpra.gov.au/News/2021-05-27-Notifier-confidentiality-safeguards-review.aspx

  • Submission - Public consultation on revised Regulatory principles for the National Scheme - Lyn Lawlor-Smith

    Australian Health Practitioner Regulation Agency
    As a medical practitioner this sends a strong message to me that Ahpra is moving awayfrom even lip service to dealing with complaints in a compassionate way. ... There is…
    Date published 27 September 2021
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  • Communicating and engaging

    Australian Health Practitioner Regulation Agency
    Feedback on policy consultations included a framework for identifying and dealing with vexatious notifications, an update on implementation of policy directions issued by the …
    Date published 22 November 2021
    www.ahpra.gov.au/Publications/Annual-reports/Annual-Report-2021/Communicating-and-engaging.aspx
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