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  • Our recommendations to improve the Health Complaints Management System in Queensland

    Australian Health Practitioner Regulation Agency
    The current health service complaints management system has now been in operation in Queensland for just over two years. ... Media inquiries: (03) 8708 9200 . Download a PDF…
    Date published 25 August 2016
    www.ahpra.gov.au/News/2016-08-25-Our-recommendations.aspx

  • How we manage concerns

    Australian Health Practitioner Regulation Agency
    Refer relevant concerns to health complaints entity. Refer system concerns to health service or system regulator. ... Clinical audit. Clinical effectiveness. Research and…
    Date published 20 December 2023
    www.ahpra.gov.au/Notifications/How-we-manage-concerns.aspx

  • May 2017

    Medical Board
    Workshop with the AMA. Senior leaders from the Board, AHPRA and the Australian Medical Association (AMA) met in May for the third annual workshop on complaints management.…
    Date published 1 January 2004
    www.medicalboard.gov.au/News/Newsletters/May-2017.aspx

  • Glossary

    Australian Health Practitioner Regulation Agency
    whose functions include conciliating, investigating and resolving complaints made against health service providers and investigating failures in the health system. ... The…
    Date published 30 May 2019
    www.ahpra.gov.au/Support/Glossary.aspx

  • Managing health records

    Australian Health Practitioner Regulation Agency
    Download the self-reflective tool to help assess the adequacy of your record management (118KB, DOCX). ... It is important to include your management plan and any other…
    Date published 20 December 2023
    www.ahpra.gov.au/Resources/Managing-health-records.aspx

  • Practitioner Services

    Australian Health Practitioner Regulation Agency
    Practitioner online services. Practitioner online services is our online account management area. ... Through shared leadership and application of the National Law, we work…
    Date published 7 May 2024
    www.ahpra.gov.au/Registration/Practitioner-Services.aspx

  • Complaints and feedback about us

    Australian Health Practitioner Regulation Agency
    The purpose of Ahpra’s Complaints Management Framework is to listen to the concerns raised by people, and respond to complaints promptly, empathetically and fairly. ... You…
    Date published 24 October 2022
    www.ahpra.gov.au/About-Ahpra/Complaints.aspx

  • Organisation

    Australian Health Practitioner Regulation Agency
    Development of a corporate compliance framework in alignment with the AS ISO 37301:2023 Compliance management systems – Requirements with guidance for use, is underway. ...…
    Date published 9 November 2023
    www.ahpra.gov.au/Publications/Annual-reports/Annual-report-2023/Organisation.aspx

  • Good medical practice: a code of conduct for doctors in Australia

    Medical Board
    4.12.2 Providing information about the complaints system. 4.12.3 Working with the patient to resolve the issue, locally where possible. ... 4.12.6 Complying with relevant…
    Date published 1 January 2004
    www.medicalboard.gov.au/Codes-Guidelines-Policies/Code-of-conduct.aspx

  • Resources

    Australian Health Practitioner Regulation Agency
    Seven National Boards (Chiropractic, Medical Radiation Practice, Occupational Therapy, Optometry, Osteopathy, Physiotherapy and Podiatry) have developed resources to help…
    Date published 1 January 2004
    www.ahpra.gov.au/Resources.aspx
Displaying results 1 to 10 of 2,804

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