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  • Court and tribunal decisions

    Australian Health Practitioner Regulation Agency
    Tribunal decisions relate to complaints or concerns about the conduct, performance or behaviour of a health practitioner. ... For decisions about practitioners in New South…
    Date published 9 May 2024
    www.ahpra.gov.au/Resources/Tribunal-decisions.aspx
  • Complaints and feedback about us

    Australian Health Practitioner Regulation Agency
    The purpose of Ahpra’s Complaints Management Framework is to listen to the concerns raised by people, and respond to complaints promptly, empathetically and fairly. ... You…
    Date published 24 October 2022
    www.ahpra.gov.au/About-Ahpra/Complaints.aspx
  • Fees

    Australian Health Practitioner Regulation Agency
    We welcome your feedback as it helps us improve our services and we have a complaints management framework in place to make sure we listen to your concerns, and respond to…
    Date published 22 March 2024
    www.ahpra.gov.au/Registration/Registration-Process/Fees.aspx
  • Glossary

    Australian Health Practitioner Regulation Agency
    whose functions include conciliating, investigating and resolving complaints made against health service providers and investigating failures in the health system. ... The…
    Date published 30 May 2019
    www.ahpra.gov.au/Support/Glossary.aspx
  • How we manage concerns

    Australian Health Practitioner Regulation Agency
    Reflect on and respond to patient complaints. Monitor, respond to and report complications, adverse events, complaints. ... Clinical audit. Clinical effectiveness. Research…
    Date published 20 December 2023
    www.ahpra.gov.au/Notifications/How-we-manage-concerns.aspx
  • Past Consultations

    Australian Health Practitioner Regulation Agency
    National Boards (excluding psychology and pharmacy) and AHPRA carried out a public consultation on the proposed Supervised practice framework as part of their project to…
    Date published 27 March 2024
    www.ahpra.gov.au/News/Consultations/Past-Consultations.aspx
  • Managing and directing

    Australian Health Practitioner Regulation Agency
    our complaints management framework. ... Other categories of complaint were about communication during the management of a notification and concerns about delay.
    Date published 1 January 2011
    www.ahpra.gov.au/Publications/Annual-reports/Annual-Report-2019/Managing-and-directing.aspx
  • Resources

    Australian Health Practitioner Regulation Agency
    Seven National Boards (Chiropractic, Medical Radiation Practice, Occupational Therapy, Optometry, Osteopathy, Physiotherapy and Podiatry) have developed resources to help…
    Date published 1 January 2004
    www.ahpra.gov.au/Resources.aspx
  • May 2017

    Medical Board
    Workshop with the AMA. Senior leaders from the Board, AHPRA and the Australian Medical Association (AMA) met in May for the third annual workshop on complaints management.…
    Date published 1 January 2004
    www.medicalboard.gov.au/News/Newsletters/May-2017.aspx
  • Good medical practice: a code of conduct for doctors in Australia

    Medical Board
    4.11.8 Ensuring patients have access to information about the processes for making a complaint (for example, through the relevant healthcare complaints commission or the…
    Date published 1 January 2004
    www.medicalboard.gov.au/codes-guidelines-policies/code-of-conduct.aspx
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