Understanding the notifications experience

We know that the notifications process can be stressful for notifiers, practitioners and their support networks.

Our aim is to decrease the stress and improve the experience.

As part of understanding the key issues and causes of stress, we've been listening to the perspectives and stories of people who have been involved in the process.

Practitioner experience

These videos are first-person accounts, as told by registered health practitioners of what it is like to be the subject of a notification.

The practitioners talk through their experiences, what they wish they had known, and the advice they would give to other practitioners.

How we're making improvements

Based on what we’ve heard, we are currently working to improve by:

• moving to more phone calls as a first point of contact
• improving our written communication so that it is easier to understand
• creating simple postcards (see images below) that explain the notification process
• communicating expected timelines and outcomes
• working hard to speed up the process
• collecting and analysing information about the experience of notifiers and practitioners through surveys and interviews

Postcards for practitioners

Postcards for medical practitioners